Guest Service Agent – Ruston, LA

A hotel guest service agent is the primary point of contact for guests, managing front desk operations.
They ensure seamless check-ins/check-outs, process payments, handle inquiries, and resolve complaints. Additionally, they provide local recommendations and coordinate with housekeeping and maintenance to fulfill guest needs. Core Responsibilities:

• Front Desk Operations: Welcome guests warmly, efficiently process check-ins and check-outs, and issue room keys.
• Guest Assistance: Answer phone calls, respond to emails, and manage reservations, modifications, and cancellations.
• Issue Resolution: Handle guest complaints promptly and professionally, maintaining a calm demeanor under pressure.
• Concierge Duties: Provide tailored recommendations for local attractions, dining, and transportation.
• Cross-Departmental Coordination: Communicate with housekeeping and maintenance to fulfill specific room requests and report maintenance issues.
• Financial Duties: Process payments, handle cash/credit card transactions, and balance the cash drawer at the end of shifts.
• Revenue Generation: Up-sell hotel amenities and services (e.g., room upgrades, spa packages).

Qualifications & Skills:

• Experience: Previous experience in hospitality, customer service, or a related field.
• Education: High school diploma or equivalent; a degree in hotel management is a plus.
• Technical Skills: Proficiency with Property Management Systems (PMS) and basic computer applications.
• Communication: Excellent verbal and written communication skills.
• Physical & Schedule Demands: Ability to work a flexible schedule (including weekends, holidays, and evening shifts) and stand for long periods.